Privacy Policy
Last updated: April 16, 2025
Supajar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension, website, and related services (the "Service").
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, and account credentials when you register for an account.
- Usage Data: such as browser type, pages visited, and actions performed while using the Service.
- Comment Data: text content from public comments you choose to analyze using the Service.
- Device Information: including your device type and operating system.
2. How We Use Your Information
We use the collected information to:
- Provide and improve the Service
- Authenticate users and manage sessions
- Process payments and subscriptions
- Respond to inquiries and offer support
- Analyze usage trends and enhance user experience
3. How We Share Your Information
We do not sell or rent your personal data. We may share your information with third parties only in the following cases:
- Service Providers: such as hosting providers, analytics tools, and payment processors (e.g., DoDoPayments)
- Legal Compliance: when required to comply with applicable laws or legal requests
- Business Transfers: in the event of a merger, acquisition, or sale of assets
4. Cookies and Tracking
We may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.
5. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain data processing
To exercise these rights, contact us at: support@supajar.com
7. Data Security
We implement reasonable security measures to protect your data, but no method of transmission over the internet is 100% secure.
8. Children’s Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal data from children.
9. Return & Refund Policy
The following terms are applicable for any products that you have purchased from us.
Eligibility for Refunds
We offer refunds under the following circumstances:
If the service is not delivered as promised due to an error on our end. If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe. If you cancel your subscription within the refund period outlined below.
Refund Period
Refund requests must be made within 30 days of the payment date. Requests made after this period will not be eligible for a refund.
Non-Refundable Cases
Refunds will not be granted under the following conditions:
If you change your mind after purchasing a subscription or service. If you fail to use the service during the subscription period. If the issue is caused by third-party software or tools not affiliated with our platform.
Refund Process
To request a refund, please follow these steps:
Contact our support team at support@supajar.com. Provide your payment receipt, order ID, and a detailed explanation of the issue. Our team will review your request and respond within 3-5 business days. If your request is approved, the refund will be processed to your original payment method within 7-10 business days. This has been generated by dodopayments.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date or via other appropriate channels.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: support@supajar.com